Contact us

Get in Touch with ShiMeraki

We value your feedback, inquiries, and suggestions. Our dedicated team is here to assist you with any questions regarding our nature-inspired jewelry collections, custom orders, or general assistance.

Customer Support

For order inquiries, product information, or assistance with your purchase:

Email: [email protected]

We typically respond within 24-48 hours during business days.

Business Inquiries

For wholesale opportunities, collaborations, or press inquiries:

Email: [email protected]

Before Contacting Us

You might find answers to common questions in our FAQ section regarding:

  • Order processing times
  • Shipping and delivery information
  • Returns and exchanges
  • Product care instructions
  • DIY component specifications

Operating Hours

Our customer service team is available:

Monday - Friday: 9:00 AM - 5:00 PM (GMT)

Weekends and holidays: Closed

Please note response times may be longer during peak seasons or promotional periods.