Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) options. Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times typically range from 7-14 business days, depending on customs processing in your country.
Can I track my order?
Yes, once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition. Please contact our customer service team to initiate a return.
How do exchanges work?
For size or style exchanges, please return the original item following our return process and place a new order for the desired item.
Product Care
How should I care for my crystal jewelry?
To maintain your jewelry's beauty: store pieces separately to prevent scratching, avoid contact with water and chemicals, clean with a soft dry cloth, and recharge crystals under moonlight periodically.
Are your DIY components easy to work with?
Yes! Our components are selected for their quality and ease of use. We recommend basic jewelry-making tools for assembly, and we're happy to provide guidance for beginners.
Other Questions
Are your products ethically sourced?
At ShiMeraki, we're committed to ethical sourcing. Our crystals are conflict-free and our metals are recycled whenever possible. We work with small artisans who share our values.
Do you offer custom designs?
We occasionally accept custom orders depending on our current workload. Please contact us with your request and we'll let you know if we can accommodate it.